General

You can contact us by phone or email. We are available from Monday to Friday from 08:00 to 12:00
Telephone: +41 (27) 539 9454
E-Mail: info@capsunshop.com

No. We do not charge delivery fees for “Economy” post. Delivery times are given for information only and are subject to the smooth operation of the postal services.

We do not charge for small orders. For orders of consumables and spare parts, shipping costs are charged.

As from the order and the confirmation of the payment, the delivery periods are as follows:

– 3 to 5 working days for Switzerland

– 7 to 15 working days for Europe

– 10 to 20 working days for the rest of the world

These delivery times are given as an indication for a shipment in “Economy” post and may vary depending on the situation and the type of shipment chosen at the time of order and other factors beyond our control.

Yes, the product is priced without Swiss VAT (excluding tax). Please note that customs clearance fees may apply depending on the country

We ship to Switzerland and most EU countries as well as the USA. If you do not find your country in the check-out section, please contact us at info@capsunshop.com for instructions on how to proceed.

Yes, please contact us first by email at info@capsun.ch. Items must be returned intact and complete in their original packaging (with labels bearing their references), accompanied by the delivery note, within 7 days of receipt of your package. The shipping costs related to the return are at your expense. In the case of an exchange order, the shipping costs of your new order are free of charge.

Yes, if the order is placed by 10:30 at the latest, your order can be shipped the same day in priority parcel, for an additional express shipping fee.

No. It is a natural and unique product. However, we undertake to make the necessary efforts to ensure that the photographic representation of the products offered on our e-shop is as accurate as possible.

Service & support

Yes, we have an after-sales service. The e-mail address of the after-sales service is: aftersales@capsun.com

We proceed to an exchange after inspection of the product duly returned to Capsun Distribution Ltd. You will be informed if an exchange is possible within 24 hours of receipt of the goods. The items must be returned complete in their original packaging (with labels with their references), accompanied by the delivery note, within 7 days after receipt of your package. The shipping costs related to the return are at your expense. In the case of an exchange order, the shipping costs of your new order are free of charge.

Payments

You can pay securely by Mastercard and Visa credit cards. By Postfinance Card and Postfinance E-Finance as well as with Paypal.

Yes, we use the Postfinance payment platform. The connection of the website is secured in https. In addition, for credit card payments, we have PCI-DSS SAQ certification from SIX Payment Services.

Wooden watches

Yes, Bettél watches are covered by a 12-month warranty from the date of purchase for any manufacturing defect. This warranty does not cover daily wear and tear, abuse or damage caused by misuse or if the watch comes into contact with water. Please keep your proof of payment as an indicator of your warranty.

The watch is fixed on a small wooden piece in the middle of the wooden box. To remove the watch, slide your finger under the wooden plate and pull up. The small wooden plate can then be removed from its holder as well as the watch. See the images below:

No. Bettél watches are not waterproof. However, if the watch should be splashed with water, simply dry it with a soft cloth.

Bettel watches with Japanese Miyota 2035 movement use a SR626SW battery. The Swiss movement Ronda 726 uses a V364 battery.

You can have the battery replaced at any specialist store. You also have the option of returning the watch to us to have the battery replaced.

We invite you to contact us by email to request a repair quote at the following address: aftersales@capsunshop.com
Only watches in their original packaging (with labels containing their references), accompanied by the delivery note may be repaired.

No. It is a natural and unique product. However, we undertake to make the necessary efforts to ensure that the photographic representation of the products offered on our e-shop is as accurate as possible.

Yes. Bettél watches are natural products. Great care is taken when machining the housing. However, it is possible that the case may have very small visual imperfections. This has no impact on the proper functioning of the watch, and is not subject to exchange.

Natural Elegance: Discover the Authenticity of Kiaat Wood Watches from Cape Town

At the intersection of natural elegance and exceptional craftsmanship, the Kiaat wood watches by Bettél Design come to life in Cape Town, South Africa. These unique timepieces, infused with a singular history, marry the beauty of wood with refined design, creating watches that captivate the eye and touch the heart.

Artisanal Heritage: The Craft of Handcrafting Wooden Watches in Cape Town

Bettél Design’s Kiaat wood watches go beyond being mere accessories; they are the product of an artisanal heritage passed down through generations. Each watch is meticulously and passionately handcrafted, imbuing each piece with its own unique character. The carefully selected rare Kiaat wood pays homage to nature while symbolizing artisanal expertise.

Journey Through Time: The Evolution of Bettél Design’s Kiaat Wood Watches from Cape Town

Bettél Design’s Kiaat wood watches narrate the story of horological evolution. From simple timekeeping instruments, they have evolved into objects of sophistication and style, while remaining connected to their natural essence. By combining the timeless charm of wood with modern Japanese Miyota or Swiss Ronda movements, these watches embody the fusion of tradition and innovation.

Sustainability and Distinction: Why Kiaat Wood Watches are a Responsible Choice

These Kiaat wood watches address the needs of environmentally-conscious consumers and their lifestyles. They are hypoallergenic, making them an ideal choice for those sensitive to metals. With the lightweight wood and the comfort of full-grain leather, they offer a pleasant and unmatched wearing experience. Moreover, they contribute to reducing the carbon footprint through the use of sustainable and renewable materials.

An Accessory that Tells a Story: Cape Town’s Kiaat Wood Watches

Each Kiaat wood watch from Bettél Design tells a unique story. Featuring a Kiaat wood dial and a full-grain leather strap available in three elegant shades—brown, black, and beige—they are both a style statement and an expression of authenticity. The fusion of nature and design is reflected in every detail, making these watches truly unparalleled pieces.

Mastery of Time and Art: Skillful Hands behind Each Kiaat Wood Watch

The precise mechanisms within each Kiaat wood watch are powered by Japanese Miyota or Swiss Ronda movements. These timepieces embody mastery of time and watchmaking art. The artisans’ expertise blends with cutting-edge engineering to create watches that are both precise instruments and works of art.

A Watch for Life: Investing in the Quality of Cape Town’s Kiaat Wood Watches

Commitment to quality and durability lies at the heart of Bettél Design’s Kiaat wood watches. Each watch comes with a one-year warranty against manufacturing defects, showcasing confidence in the strength of each timepiece. While the maintenance of these watches differs slightly from traditional watches, it is simple and accessible to all. Return and exchange policies further reinforce the commitment to customer satisfaction.

The Luxury of Uniqueness: Why Choose a Handcrafted Kiaat Wood Watch

Opting for a Kiaat wood watch from Bettél Design means choosing uniqueness and personal expression. Each watch is handmade, meaning no two pieces are identical. Additionally, customization options are available to create a timepiece that truly reflects your style and personality.

Capturing the Essence of Cape Town: The Inspiration behind Kiaat Wood Watches

Wearing a Kiaat wood watch from Bettél Design is more than just donning an accessory; it’s about feeling the very essence of Cape Town. Each watch is infused with the atmosphere and charm of this vibrant and dynamic city. These Kiaat wood watches transcend fleeting trends to become timeless symbols of authenticity, elegance, and commitment to nature and craftsmanship.

Wooden Pens

Yes, Personality Pens are covered by a 12-month warranty from the date of purchase for any manufacturing defect. This warranty does not cover daily wear and tear, abuse or damage caused by misuse. Please keep your proof of payment as an indicator of your warranty.

The tungsten ball is protected by a small plastic protection on the tip of the mine. Be sure to remove it before writing.

Yes, the refill can be easily replaced by separating the two wooden parts of the pen and unscrewing the refill. Cross type refills can be purchased in any good stationery store.

No. It is a natural and unique product. The photo is for information only as each pen has its own wooden structure. If the product does not suit you, we are committed to exchanging it for you.

We invite you to contact us by email to request a repair quote at the following address: aftersales@capsunshop.com
Only pens in their original packaging (with labels containing their references), accompanied by the delivery note, may be repaired.

Silver jewellery

No. We can only offer you the jewellery available in our online shop.

The jewellery is made of 925 silver, 925 yellow gold plated silver and 925 pink gold plated silver.

If your jewellery tarnishes or gets dirty, simply clean it with a soft cloth and a plated silver cleaner, a generic jewellery cleaner, or simply hot water, a sponge and soap. Many other practical tips are available on the Internet.

To prevent necklaces and chains from looking dull, try to keep them away from body lotions and perfumes.

All gold-plated jewellery should be removed when exercising, swimming and showering.

Cotton products

Yes, find out how by visiting the following page: LINK

The bags are made of natural cotton or jute fibres. Please note that all products are handmade and that variations may occur. No two products will be exactly the same. When we pack our products, we often fold them. Thanks to the manufacture of cotton products, it is easy to bring the products back to their original shape.

Cotton is grown locally in South Africa by farmers who are members of the Better Cotton Initiate (BCI).

Paintings on canvas

We ship the painting without stretcher frame. The painting is rolled up and placed in a cardboard tube to protect it and facilitate shipping.

Yes, if you request it at info@capsun.ch, you can collect the canvas stretched on a chassis. For details (conditions of sale, etc.) please contact us.

No. We do not propose frames. We recommend that you contact a framer in our area.

Yes, if you request it at info@capsunshop.com, we can provide you with the chassis with your canvas. For details (conditions of sale, etc.) please contact us.