General
You can contact us by phone or email. We are available from Monday to Friday from 08:00 to 12:00
Telephone: +41 (27) 539 9454
E-Mail: info@capsun.com
We do not charge shipping costs for shipments within Europe.
No. We do not charge fee for small order.
As from the order and the confirmation of the payment, the delivery periods are as follows:
– 3 to 5 working days for Switzerland
– 7 to 15 working days for Europe
– 10 to 20 working days for the rest of the world
These delivery times are given as an indication for a shipment in “Economy” post and may vary depending on the situation and the type of shipment chosen at the time of order and other factors beyond our control.
Yes, the product is priced without Swiss VAT (excluding tax). Please note that customs clearance fees may apply depending on the country
We ship to Switzerland and most EU countries as well as the USA. If you do not find your country in the check-out section, please contact us at info@capsunshop.com for instructions on how to proceed.
Yes, please contact us first by email at info@capsun.ch. Items must be returned intact and complete in their original packaging (with labels bearing their references), accompanied by the delivery note, within 7 days of receipt of your package. The shipping costs related to the return are at your expense. In the case of an exchange order, the shipping costs of your new order are free of charge.
Yes, if the order is placed by 10:30 at the latest, your order can be shipped the same day in priority parcel, for an additional express shipping fee.
No. It is a natural and unique product. However, we undertake to make the necessary efforts to ensure that the photographic representation of the products offered on our e-shop is as accurate as possible.
Service & support
Yes, we have an after-sales service. The e-mail address of the after-sales service is: aftersales@capsun.com
We proceed to an exchange after inspection of the product duly returned to Capsun Distribution Ltd. You will be informed if an exchange is possible within 24 hours of receipt of the goods. The items must be returned complete in their original packaging (with labels with their references), accompanied by the delivery note, within 7 days after receipt of your package. The shipping costs related to the return are at your expense. In the case of an exchange order, the shipping costs of your new order are free of charge.
Payments
You can pay securely by Mastercard and Visa credit cards. By Postfinance Card and Postfinance E-Finance as well as with Paypal.
Yes, we use the Postfinance payment platform. The connection of the website is secured in https. In addition, for credit card payments, we have PCI-DSS SAQ certification from SIX Payment Services.
Wooden watches
Yes, Bettél watches are covered by a 12-month warranty from the date of purchase for any manufacturing defect. This warranty does not cover daily wear and tear, abuse or damage caused by misuse or if the watch comes into contact with water. Please keep your proof of payment as an indicator of your warranty.
The watch is fixed on a small wooden piece in the middle of the wooden box. To remove the watch, slide your finger under the wooden plate and pull up. The small wooden plate can then be removed from its holder as well as the watch. See the images below:
No. Bettél watches are not waterproof. However, if the watch should be splashed with water, simply dry it with a soft cloth.
Bettel watches with Japanese Miyota 2035 movement use a SR626SW battery. The Swiss movement Ronda 726 uses a V364 battery.
You can have the battery replaced at any specialist store. You also have the option of returning the watch to us to have the battery replaced.
We invite you to contact us by email to request a repair quote at the following address: aftersales@capsun.ch.
Only watches in their original packaging (with labels containing their references), accompanied by the delivery note may be repaired.
No. It is a natural and unique product. However, we undertake to make the necessary efforts to ensure that the photographic representation of the products offered on our e-shop is as accurate as possible.
Yes. Bettél watches are natural products. Great care is taken when machining the housing. However, it is possible that the case may have very small visual imperfections. This has no impact on the proper functioning of the watch, and is not subject to exchange.
Wooden Pens
Yes, Personality Pens are covered by a 12-month warranty from the date of purchase for any manufacturing defect. This warranty does not cover daily wear and tear, abuse or damage caused by misuse. Please keep your proof of payment as an indicator of your warranty.
The tungsten ball is protected by a small plastic protection on the tip of the mine. Be sure to remove it before writing.
Yes, the refill can be easily replaced by separating the two wooden parts of the pen and unscrewing the refill. Cross type refills can be purchased in any good stationery store.
No. It is a natural and unique product. The photo is for information only as each pen has its own wooden structure. If the product does not suit you, we are committed to exchanging it for you.
We invite you to contact us by email to request a repair quote at the following address: aftersales@capsun.com
Only pens in their original packaging (with labels containing their references), accompanied by the delivery note, may be repaired.
Silver jewellery
No. We can only offer you the jewellery available in our online shop.
The jewellery is made of 925 silver, 925 yellow gold plated silver and 925 pink gold plated silver.
If your jewellery tarnishes or gets dirty, simply clean it with a soft cloth and a plated silver cleaner, a generic jewellery cleaner, or simply hot water, a sponge and soap. Many other practical tips are available on the Internet.
To prevent necklaces and chains from looking dull, try to keep them away from body lotions and perfumes.
All gold-plated jewellery should be removed when exercising, swimming and showering.
Cotton products
Yes, find out how by visiting the following page: LINK
The bags are made of natural cotton or jute fibres. Please note that all products are handmade and that variations may occur. No two products will be exactly the same. When we pack our products, we often fold them. Thanks to the manufacture of cotton products, it is easy to bring the products back to their original shape.
Cotton is grown locally in South Africa by farmers who are members of the Better Cotton Initiate (BCI).
Paintings on canvas
We ship the painting without stretcher frame. The painting is rolled up and placed in a cardboard tube to protect it and facilitate shipping.
Yes, if you request it at info@capsun.ch, you can collect the canvas stretched on a chassis. For details (conditions of sale, etc.) please contact us.
No. We do not propose frames. We recommend that you contact a framer in our area.
Yes, if you request it at info@capsun.ch, we can provide you with the chassis with your canvas. For details (conditions of sale, etc.) please contact us.
For Switzerland, we recommend that you visit the following website to order the necessary material to stretch yourself your canvas: https://www.gerstaecker.ch